Refund, Return & Cancellation Policy

At Samrat Book (samratbook.store), we are committed to complete transparency, fair dealing, and student satisfaction. We understand that purchasing study guides or renting volumes requires complete trust. This document specifies our clear guidelines on order cancellations, product returns, and the reimbursement of book rental security deposits.

1. Order Cancellation Policy

• Pre-Dispatch Cancellations: If you place an order or rental reservation and wish to cancel it before the physical package has been dispatched from our Nimbahera store, you may do so at zero cancellation penalty. A 100% full refund will be processed immediately.
• Post-Dispatch Cancellations: Once an order is handed over to our courier partner, it cannot be recalled in transit. In such cases, please receive the package and follow our standard 7-day return procedure below.

2. Returns & Replacements for Purchased Books

We inspect all books before packaging. However, if you receive a book that satisfies any of the following criteria, you are entitled to an immediate replacement or full refund:

• The book arrives damaged or soiled due to courier transit.
• The edition contains publisher printing defects (such as missing pages, upside-down binding, or unreadable ink smear).
• An incorrect title or outdated syllabus edition was delivered compared to what was agreed.

Return Window:

Please notify us within 7 calendar days of receiving the package. To initiate a claim, email us with your order details and photos of the defective portion. Upon verification, we will provide an immediate free replacement or process a 100% refund.

3. Rental Security Deposit Refund Policy

The core of our Book Rental Program is fairness:

1. Deposit Refund Eligibility: Every student or borrower who returns a rented book by the agreed date in readable, structurally intact condition receives a 100% refund of their security deposit.
2. Acceptable Reading Wear: We understand books are meant to be read. Minor creasing of the spine or light erasable pencil marks do not attract any penalty.
3. Damaged / Unusable Returns: If a book is returned with detached pages, severe water damage, missing cover, or permanent ink scribbles rendering it unusable for the next reader, the repair or replacement cost will be deducted from the security deposit, and any remaining balance refunded.
4. Refund Timeline: Rental deposits are processed and refunded within 3 to 5 business days following our receipt and inspection of the returned book. Reimbursements are credited to your original payment method or designated bank account / UPI.

4. Non-Returnable Scenarios

Returns or refunds cannot be accepted if:

• A return request for a purchased book is raised after 7 days of delivery without defective cause.
• The book shows signs of intentional damage or unauthorized tampering.
• A rental title is not returned within 14 days following the expiration of the rental tenure without prior notice or extension approval.